| A. Satisfaction with the company’s Communication: |
|
| 1.
Sufficient information was provided on product and workmanship
warranties, materials to be used or options on roof products
and systems.
|
5 |
| 2. Specifics were given to help you understand and be prepared for the
work to be performed. |
4 |
| |
|
| B. Satisfaction with the company’s Professionalism: |
|
| 1. The company presents a professional image. |
5 |
| 2. The company employees were courteous. |
4 |
| |
|
| C. Satisfaction with the Timeliness of the project: |
|
| 1. Considering reasonable delays caused by Weather, was the scheduled
start date met? If not, was a rescheduled start date
communicated on a timely basis? |
5 |
| 2. Once underway, was the job completed in the time period promised? |
5 |
| |
|
| D: Satisfaction with the company's Responsiveness: |
|
| 1. The company was accessible and responsive to comments, requests for
information or changes. |
4 |
| |
|
| E. Satisfaction with the company's Workmanship: |
|
| 1. The finished job met the standards described in your job agreement. |
5 |
| 2. The job site was cleaned up. |
5 |
| |
|
| F. Satisfaction with the Caring exhibited by the company: |
|
| 1. Equipment placement and job performance cause only minor
inconveniences to you and your neighbors. |
4 |
| 2. Proper care was demonstrated for your property. |
4 |
| |
|
| G. Considering all factors, please rate your Overall level of
satisfaction with this company. |
4 |
| |
|
| H. Based on your experience with this company, would you recommend
or refer them to others? |
3 |
